Customer Support Channels
A 1–hour Response Guarantee
Our user help crew is educated to efficiently address all our website hosting packages customers’ concerns and support questions. Via our ticketing system, you will be able to fill in your request and a support team representative will get back to you within max one hour. Realistically, practice has shown us that the general answer time is Twenty minutes.
A Top–quality Support Service
Get in touch with us whenever necessary. Our crew of technicians will be on the web for you 24x7x365 to reply to all of your questions and to remedy any situation you might have. You can easily submit a tech support ticket from the eHostIX Web Hosting Control Panel or send us an email whenever. In addition, on business days, you can easily ring us or make use of the online chat option.
An Intuitive Help Section
We have built–in a huge know–how base into the Control Panel to help you get hold of handy step–by–step recommendations whenever you want. Each part of the Control Panel has its own contextual guide area showcasing a selection of how–to content articles. We have also prepared training videos to provide you with a more effective visual representation of the correct way to accomplish any presented procedure.