Help and Support Channels
A 60–minutes Ticket Resolution Guarantee
Each ticket you send to the tech assist Department will be replied to within less than 1 hour. The standard questions shall be answered asap. Yet, if the support question you have submitted requires help from a trained admin technician, we are going to send the ticket to him and will let you know about the hold–off.
Top–class Customer Support Service
We are on–line for you night and day to provide you with useful information and client support and also to help you with any difficulty that you could possibly come across as you are dealing with your virtual server. We can easily support you with all pre–configured software, such as your Operating System, server administration panel (with regards to the VPS type) and the Web Hosting Control Panel made solely by our developers.
A Descriptive Help Zone
In the Web Hosting Control Panel that will come completely free in your virtual server, you can discover an educational Help zone, containing everything you need to learn about taking care of your web sites and software packages. We have included a range of how to articles and video courses that present the basic website management duties in an easy to comprehend manner.