Client Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum one hour. In case your support ticket or email needs further assistance from a server admin, we’ll forward it and leave a comment to inform you that your case is being worked on. If you order our Optional Managed Services package, all of the services included there will be completed at a time of your liking.
An Excellent Technical Support Service
- We will be online for you 24/7/365 to respond to any queries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed for your convenience on the server. In case you also require assistance handling server admin procedures, you can check out our Optional Managed Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with a circumstantial knowledge base, which features comprehensive explanations of its features and functions. What’s more, we have prepared detailed video tutorials that will further demonstrate to you how to carry out a certain operation or solve a frequently experienced problem. The how–to articles and the tutorial video clips are readily reachable from each Web Hosting Control Panel section through the Videos and Help buttons situated in the top right corner.