The presence of the customer and technical support that a website hosting company offers can tell you a lot about the services which they offer too. When you can use just e-mail messages and / or tickets, you have almost certainly come across some reseller and not the hosting supplier. When this is the case, you will probably have to wait for several days to get a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the true web hosting company for additional help. When the supplier can provide various means of communication with short response time which are available at any time, they're almost certainly the top provider, not a reseller. Therefore you will get well-timed assistance and quality support because they will have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always better to have the option to communicate with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance right away, that's why our website hosting services include 24/7 support as well as various means of communication. In case you do not have an account yet, you can phone us or use our live chat and consult with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up ordering a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. In contrast to the majority of providers on the market, we reply to all of the tickets within an hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to receive well-timed help, particularly when your website is not working as it should be for whatever reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, consequently in case something happens, you are able to use several ways to contact us - telephone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common issues, so that if you don't have an account yet, for example, you are able to get more details about our solutions, or we can assist you with simpler tech issues. The next two methods are for strictly tech problems or anything which is more time-consuming as it's more convenient to follow the conversation between you and our support crew. The guaranteed max answer time for them is just 1 hour, the typical one - 15-20 min, therefore you won't need to wait for an entire day in order to get assistance as you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS Web Hosting

Every virtual private server package that we provide includes 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we supply different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it'll be easier to keep track of what is going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, however it rarely takes that long to receive assistance. If you add the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum reply time guarantee, you will receive extremely fast support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, as a result when you open a support ticket via your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires a longer period of time to be solved or if it has to be sent to our administrators, as it's much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.