Though this is not the most importantfactor in order to distinguish a reliable website hosting company from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you aren't using the services of a one-person firm and that you'll be able to reach somebody whenever you need assistance. The telephone support for web hosting services may range from general to experienced, which means that the problems which can be resolved through a call vary based on the service provider. In most cases, these matters are simpler and feature billing or 1st level technical issues because more difficult tasks generally require a support ticket where both you and the sysadmins can track what's going on with a specific situation. Nevertheless, being able to call your service provider can save you lots of time and efforts for the countless small issues that may eventually appear at the time you manage your hosting account.

Phone Support in Website Hosting

All our website hosting packages include phone support 14 hrs per day even on public holidays, so if you don't have an account yet, you will be able to call us and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so that you'll be able to call the phone number that is nearer to you. In case you're a current customer, we can help you in a timely manner with all the general and billing issues as well as with various technical matters to save you time and efforts - we acknowledge the fact that sometimes it is much easier talk with a live person to get things done right away. Of course, some situations simply cannot be resolved over the phone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. In case you are not sure which package is appropriate for your websites, you would like to learn more about a plan's specs or you're looking for any other type of info on our services, you can call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our support agents will help you. In case you currently own an account, you're able to contact us about general and sales matters, although we are usually able to help with many tech issues as well. For strictly technical difficulties you will have to employ our integrated ticketing system where the conversation between you and our tech support team will be in one place, which is the better option if your issue needs more time to be resolved or it needs to be escalated to our sysadmins.