In case you have a website, a problem can always occur and it does not automatically have to be connected to the hosting service. For example, something may go wrong when you bring a web-based application up to date or some vital content could be edited or deleted mistakenly. Whatever the essence of the problem is, you’ll need to contact the client care staff and request them to restore a backup or to assist you in troubleshooting the problem that you’re confronting. How quickly they’ll do this will determine the interval of time that your sites will be unreachable. For specific websites like community sites or web stores, a protracted outage often means lost customers and cash. Therefore, it is of high importance that you use the services of a web hosting company that offers not only a good customer care service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

Our website hosting packages offer a sixty-minute response guarantee, which implies that irrespective of what inquiry or predicament you may have, we will always be there to lend you a helping hand. As it is, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our customer support staff members are available 24-7, even on legal holidays and weekends, which implies that you will always get swift assistance. We know precisely how invaluable time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have enquired into the issue and, if we haven’t found a solution, we will supply you with more info on what you have to do on your end, if the case demands it. With our support service, you can be certain that there will be somebody to assist you immediately, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff reps will be at your disposal at all times and they’ll reply to any ticket that you send from our hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you have a general question in regards to your semi-dedicated server or you bump into a certain complication and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we will solve it before we answer, which goes to say that you will not have to wait around for hours or days while the problem lasts. If there is something that you need to do on your end, we’ll provide you with the required info – what possible solutions to try out, what steps to take, etc.