A live chat is one of the channels of communication provided by some web hosting providers as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This method of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a phone call with a representative. Furthermore, if the trouble that you experience needs some time to be reviewed and taken care of, you are able to do something different meanwhile rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service for free provided that you have Internet accessibility even if your website hosting provider is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Website Hosting

As a part of the support services that we provide for all of our website hosting packages, you will find live chat support which is online 24/7, even on holidays. You can get in touch with us no matter if you already own an account or not, as we can support you with all kinds of things, ranging from supplying you with basic information regarding our solutions if you aren't a customer yet and you're thinking about ordering one of the packages, to assisting you with creating an e-mail account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you will have to take advantage of the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all of our Linux semi-dedicated hosting packages, you will be able to find the replies for any questions you may have or have numerous troubles dealt with right away. The service is available every single day, so that you're able to talk to an agent even on holidays and weekends. In case you're unsure which package is better for your web sites or if our advanced cloud hosting platform covers some system requirements, you may join the live chat before purchasing anything. In case you are an existing customer, you will be able to obtain more information about account settings, billing issues and a number of common technical troubles you may have, for example when you cannot set up an email account in a client on your computer system. The live chat will save you considerable time no matter where you are or when you get in touch with us.