There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a support ticket system. It’s the least complicated form of correspondence for a number of reasons. If no tech support staff representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy ‘n’ paste extensive pieces of info without the need to worry about typos, and if a certain issue needs more time to be resolved or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which suggests that if you need to provide information or to follow instructions, you will have to use at least two different admin interfaces and this number might increase if you’d like to manage several domain names. Moreover, lots of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Website Hosting

Our website hosting packages include an integrated support ticket system, which is an integral part of our in-house developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in one and the same place – invoices, files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. If you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of mouse clicks without logging out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educational articles, which will give you additional information and which may help you fix any specific issue even before you send a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you will not require a separate platform to get in touch with our support staff – you can do that on the spot as soon as you come across an issue. Opening a new ticket takes several mouse clicks and finding an older one is just as easy. With our clever search filter, you can quickly track down any ticket that you’ve already posted. You can submit a ticket at any given moment as our customer service technicians are available to you 24 hours a day and respond in less than an hour, even though it seldom takes that much to obtain a response. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about signing in and out of two or more platforms to solve a simple issue.